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Sunglass Garage online store
FREE USA SHIPPING!
International Shipping Available

Frequently Asked Questions



FAQ CONTENTS:
Pre-Orders | Shipping | Returns/Exchanges | Price Matching | Promotions | Privacy | Partners


PRE-ORDERS

Q: What is a Pre-Order?

A: If you order an item that has a "Pre-Order" status, it may take 2-6 weeks for your item to arrive. Typically these products are hard-to-find or discontinued items. We don't keep these items in-stock. But we still may have the ability to get ahold of them for you... just takes a little longer. When you place your order, we put you on our waitlist for that particular item and we'll work as quickly as possible to get the item ready for you. If you have questions about these items, please contact us for more details.

FREE DOMESTIC SHIPPING (Continental USA)

Q: Is your shipping really free?

A: YES! At Sunglass Garage, we always provide FREE Standard Economy Shipping throughout the continental United States! That's right... FREE! No hidden charges, no minimum purchase! Please allow 7-10 business days for this service. Of course, you can always expedite shipping for an additional fee if you feel the need for speed! **Alaska and Hawaii are subject to shipping charges.

Occasionally items may be pre-ordered, temporarily out-of-stock or back-ordered. Should any unforeseen delay occur, you will be notified via email or telephone within 2-3 business days of placing your order. Orders shipped to P.O. Boxes are sent via USPS only. We will ship to all U.S. territories and APO/FPO addresses.

Incorrect Addresses and Refused Shipments: If the address entered for shipping is incorrect or outdated, the package is typically refused and returned to the Sunglass Garage by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order. We cannot be held responsible for shipping charges due to customer error. A return will automatically be processed and a $20 restocking fee will be charged.

Estimated International Shipping Rates:
First Class International Approx 10 - 30+ days $19 - $29 USD
Priority International Approx 7 - 14 days $20 - $39 USD
Express International Approx 3 - 10 days $29 - $49 USD


Tips for International Shipping:

  • To get an accurate International Shipping Rate, please place item(s) in the cart and enter your full address and contact information. Our system will calculate the best rate for your shipment.
  • We recommend using Express International Shipping if at all possible. It will arrive faster. It is also trackable, and insured.
  • Note: International Shipping can sometimes be very slow due to customs procedures. We cannot be held responsible for these delays as they are completely out of our control. If you need your package by a specific date, please contact us for a shipping quote via a specific carrier like FedEx.
  • Please understand that once a package leaves our facility, it is out of our control. We cannot guarantee international shipping times unless you contact us for a quote with specific requirements. The prices listed above are estimates only. Some countries / territories will cost more than shown here.
  • Please choose PayPal for International Orders. Your order will process faster and ship more quickly if you've confirmed your account and verified your address through PayPal.
  • UK Tracking Tips: The United States Postal Service usually hands off packages to either Royal Mail or Parcel Force once they arrive in the UK. If there is no tracking info available at USPS, please enter your tracking number into Royal Mail or Parcel Force to view additional information.


RETURN & EXCHANGE POLICY

Q: What is your return/exchange policy?

A: If you are not 100% satisfied with your Sunglass Garage purchase, please contact us within 30 days of receipt at customersupport@sunglassgarage.com. Include the following information:
  • Full Name
  • Address
  • Email Address
  • Order Number
  • Item Number for Returned Item(s)
  • Refund or Exchange?
  • Reason for Return
We will contact you within 48 hours with a return authorization (RA) number. Once you receive the RA number, please use your own trackable and insured shipping method, and mail your return to:
Sunglass Garage
Attn: Returns Department
1140 US HWY 287. Suite 400-170
Broomfield, CO 80020
Order # __________________________ (required)
RA #______________________________ (required)
Any returned merchandise must be accompanied by all original vendor packaging. It must be in brand new, unused condition. A 25% restocking fee will apply to merchandise that appears worn or damaged by the customer. Sunglass Garage is not responsible for return shipping fees or lost returns.
IMPORTANT: Returns without an RA number will be refused by the Sunglass Garage upon delivery.
Refund process: A refund will be credited back to your original method of payment, and will post approximately 2-3 days after the date of processing. It may take up to 2 billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately 2-3 weeks.
Exchange process: If you would like to exchange your purchase for a product of equal value, the only additional charge will be for shipping the new product. If the value is higher than the original purchase, we'll charge your credit card the difference plus shipping. If the value is lower than the original purchase, we'll issue a refund of the difference to your credit card less shipping.

PRICE MATCHING

Q: Will you honor your competitor's prices?

A: It is our duty at the Sunglass Garage to provide you with the best sunglasses at the best value! If you find the exact same product on one of our competitor's websites at a lower price, simply give us a call at 602-464-3136 or email Customer Service and we'll work with you to match or beat that price. We will take the following information into consideration:
  1. Same Brand / Manufacturer?
  2. Same Frame Model / Style / Color?
  3. Same Lens Color / Technology?
  4. Is the product a close-out or being discontinued?
  5. Is the product IN STOCK on the competitor's website?
  6. Shipping & handling charges will be taken into consideration on the final price of the competitor's product.
**Please note that we cannot honor prices found on auction or outlet sites like eBay or Craigslist. The seller must be an authorized retailer. And the product must be NEW condition - never been used/worn.

Price match discounts cannot be combined or compounded with any other offers or promotions. Call for more information today!


PROMOTIONS

Q: Do you offer special promotions, discounts or coupon codes?

A: Yes! Please sign-up for our email promotions, check out our Blog, and don't forget to follow us on Twitter and Facebook! We encourage you to take full advantage of our exclusive discounts and special offers! Check back often as these promotions change regularly. We're always mixin' it up and keepin' it real.

Please note that Sunglass Garage promotions cannot be combined with other offers and may not be compounded with additional promo codes or coupons. Limit one promo code or coupon per customer per transaction please. Other rules and restrictions may apply.

PRIVACY POLICY

Q: What will you do to protect my privacy?

A: Sunglass Garage respects your privacy! We don't rent or sell your personal information to anyone. We are committed to protecting online users’ privacy. We believe that protection of personal privacy is our responsibility. Each time you send us your credit card number, billing and shipping information, we use industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. If you send us an electronic mail message with a question or comment that contains personally identifying information, or fill out a form that e-mails us this information, we will only use the personally identifiable information to respond to your request.

Sunglass Garage’s commitment to safeguarding YOUR information:

    • Our Commitment To Privacy: Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected.
    • The Information We Collect: This notice applies to all information collected or submitted on the Sunglass Garage website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
      1. Name
      2. Address
      3. Email address
      4. Phone number
      5. Credit/Debit Card Information
    • The Way Sunglass Garage Uses Information: Sunglass Garage uses the information you provide about yourself or someone else when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. (USPS or UPS would be good examples.) Sunglass Garage uses return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. Sunglass Garage never shares the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. We do not collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs.
    • Statistical Information About Your Visit: Information obtained while visiting our site does not identify you personally, but rather records information about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and which browsers people use. We use these statistics about your visit to help us improve the performance of our web site and over all user experience.
    • Our Commitment To Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
    • Our Commitment To Children's Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13 years old.
    • How You Can Access Or Correct Your Information: You can review and edit all of your personally identifiable information that we collect and maintain by accessing your "My Account" page. If there is an error that needs our immediate attention, please contact us.
    • Your Ability to Opt-Out of Future Notifications: Periodically, we notify our customers of new product releases, promotions, special events and discounts. If you would like to opt-out of being notified, simply click "unsubscribe" on the email that you've received.

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